Shipping & Delivery
We aim to process & dispatch your orders within 3-5 business days (Monday-Friday). Once you’ve placed your order, you will receive an Order Confirmation – please check all the details carefully, including your mailing address! Made a mistake? Please email us at firstname.lastname@example.org immediately, quoting your order number and we will endeavour to rectify the issue. Sadly, we will not be able to adjust any orders once they have been shipped.
Shipping rates are calculated at checkout and we strictly do not deliver to PO Boxes.
Please be advised we charge a $2.95 handling fee which includes $300 insurance on goods purchased and direct email tracking, meaning you can follow your shipment every step of the way.
Lulu Aesthetic Co. ships nationally with Sendle 100% Carbon Neutral Shipping service. Delivery times can vary and are dependent on the Australian delivery network and are usually within 2 business days of your delivery estimate which will be provided in your tracking. For further details, please click on the following link https://support.sendle.com/hc/en-au/articles/360033762751
In line with Sendle’s social distancing measures all deliveries will be contactless. Sendle will leave your parcel in a safe place at the delivery address without a signature (subject to whether the driver deems it secure to do so). Please click on the link for further details https://support.sendle.com/hc/en-au/articles/360041635891
* Times quoted are an indication only and are dependent on Australian delivery network
Due to the increased demand on delivery providers (reduced flights, border closures etc.) you may experience some pickup and delivery delays. We’re working as fast as we can to get your parcels delivered. Thank you for your patience and support.